Finding quality home care for our loved ones can be very difficult and costly at a time of need. This personal experience prompted the Pike brothers to launch the SuperCarers startup: to connect the care seekers with the care givers.
During a 2 weeks sprint, Angela, Matt and I worked together to address the brief and offer SuperCarers a user-centred design solution.
challenge
SuperCarers have identified an opportunity in the downtime between on-boarding and communicating the care team package to the users.
problem
How might we make use of the downtime to keep the user engaged?
solution
There is a virtual bridge between the brochure site where the on-boarding takes place and the web app where the user manages the care team.
outcome
The care seeker feels informed, engaged and supported through the process.
key project takeaways
- Understanding the user requires walking in their -sometimes uncomfortable- shoes, analysing the tasks at hand and observing where the stumbling blocks might be hidden.
- Keeping the pace of design iteration and testing requires a lot of planning.
- My service design background helped frame our solution in the big picture of all the user touch points with SuperCarers.
my role
With 2 visual designers on the team, it felt natural for me to look after the planning, feedback analyses and user-testing when Angela and Matt concentrated on the Sketch low to high-fidelity prototypes.
case study & spec document
Click the link below to read the full length -draft- case study.
The spec document with annotated screens and recommendations is available on request.
